PRIVACY POLICY

Last updated: 8 September 2026

This Privacy Policy explains how JAVAHOLICS PTY LTD (ABN 30 622 946 249), trading as “Dropbox Coffee” (“Dropbox Coffee”, “we”, “us” or “our”), collects, uses, discloses and protects your personal information. It applies to our website at dropboxcoffee.com.au, our online shop, and our coffee equipment sales, rental and support services.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or dealing with us, you agree to the handling of your personal information as described in this policy.

1. The personal information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details: your name, business name, job title, email address, phone number and delivery or installation address.
  • Transaction information: products or rentals you enquire about or order, quotes, order history, and delivery and installation details.
  • Payment information: your card or payment details are collected and processed directly by our third-party payment providers. We do not store full card numbers on our systems.
  • Account information: your login details and preferences if you create an account or wishlist.
  • Technical information: your IP address, device and browser type, and pages viewed, collected automatically through cookies and analytics tools.
  • Communications: the content of enquiries, support requests, reviews and other messages you send us.

You do not have to provide your personal information, but if you do not, we may be unable to supply a product, quote, rental or support service.

2. How we collect your information

We collect personal information:

  • directly from you, when you contact us, request a quote, place an order, enter a rental or trial, or create an account;
  • automatically, through cookies and analytics when you use our website;
  • from third parties, such as our payment, delivery and technology providers, or from a person authorised to provide it on your behalf (for example, an employer arranging office coffee); and
  • from publicly available sources, where relevant to a business enquiry.

3. How we use your information

We use personal information to:

  • respond to enquiries and provide quotes;
  • process, deliver and install orders and rentals;
  • provide maintenance, servicing and customer support;
  • take and manage payments, including recurring rental payments;
  • manage your account and preferences;
  • send you service messages and, where permitted, marketing communications;
  • protect our website, prevent fraud and maintain security; and
  • meet our legal, tax and regulatory obligations.

4. Payments

Payments are processed by third-party payment providers. Your card details are handled directly by those providers under their own security standards and privacy terms. We receive only the information needed to confirm and manage your transaction.

5. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager and Meta (Facebook) tools, to help the site work, understand how it is used, and measure our marketing. You can control or disable cookies through your browser settings, though some features of the site may not work properly if you do.

6. Marketing communications

We will only send you marketing communications where you have consented or where we are otherwise permitted by law. Every marketing message includes a way to unsubscribe. You can also contact us at any time to opt out.

7. When we disclose your information

We may disclose personal information to:

  • payment providers, to process transactions;
  • delivery, logistics and installation partners, to fulfil orders and rentals;
  • technology, hosting and analytics providers who support our website and systems;
  • professional advisers such as accountants and lawyers; and
  • government or law enforcement bodies where required or authorised by law.

We do not sell your personal information.

8. Overseas disclosure

Some of our service providers store or process data outside Australia. In particular, our analytics and advertising providers (Google and Meta) and certain technology and payment providers may process information in the United States and other countries. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. Privacy laws in those countries may differ from Australian law.

9. Security

We take reasonable administrative, technical and physical steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

10. Data retention

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, tax and business records). When it is no longer needed, we take reasonable steps to delete or de-identify it.

11. Accessing and correcting your information

You can ask us to access the personal information we hold about you, or to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity, and in limited cases the law allows us to decline a request, in which case we will explain why.

12. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first using the details below so we can investigate and respond, usually within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

13. Data breaches

If a data breach occurs that is likely to result in serious harm, we will investigate and notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

14. Third-party links

Our website may link to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

15. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with a revised “Last updated” date.

16. Contact us

For any privacy question, request or complaint, contact us at:

Dropbox Coffee

JAVAHOLICS PTY LTD (ABN 30 622 946 249)

182 Sydney Rd, Coburg VIC 3058

Email: info@dropboxcoffee.com.au

Phone: +61 405 967 491